Assessment of Digital Ecosystem and Social Security Business Process Re-engineering

An individual consultant will be responsible for assessing digital ecosystem implemented by the Kurdistan regional Government, particularly the Department of Information Technologies and the Department of Social Security of the Ministry of Labor and Social Affairs, for the administration of social security for private-sector workers by the DSS.

This assignment entails assessing the digital ecosystem in place and the necessary requirements for the development and implementation of the Management Information System for social security (e.g. open-source vs proprietary solution, server requirements, code requirement, etc) as well as fundamentally rethinking and redesigning the DSS’s business processes to achieve significant improvements in performance, productivity, efficiency, and stakeholders’/beneficiaries’ satisfaction.

The aim of BPR is to eliminate redundancies, streamline workflows, simplify procedures, remove unnecessary procedures in business processes and automate processes as far as possible. It will also entail identifying and establishing connections with other business processes withing social protection and active labour market policy domains. The ultimate goal is to create a leaner, more agile, and more people-centric services that can respond quickly to changing market conditions and people’s needs and enhance the efficiency, accuracy, and accessibility of social security services for clients and stakeholders.