Long Term Arrangement for Interactive Voice Response (IVR) Solution Provider
Dear Valued Bidders (Malaysian Registered Company),
Greetings from UNICEF Malaysia.
United Nations Children's Fund (UNICEF) Malaysia Country Office wishes to invite you to participate in a tender for "LRPS-2024-9194986 Interactive Voice Response (IVR) Solution Provider" through a competitive bidding process. In this respect, UNICEF would like to invite you to submit technical and financial proposals as outlined in the Request for Proposals for Services (LRPS) and the terms and conditions contained herein.
Receipt of Invitation and Intent to Submit
Please acknowledge receipt of this invitation e-mail and confirm your Interest/Intent by replying to this e-mail by 18 December 2024.
Request for Clarification
Please study the tender documents, and if you have any questions, please register all your enquiries to the "Annex E - Enquiries & Clarification Form" and e-mail them to mmeorsha@unicef.org, yliew@unicef.org and mmohd@unicef.org latest by 06 January 2025 (17:00 Malaysia Time).
Deadline of Proposal Submission
Proposal/quotation must be submitted and received by e-mail ONLY to:
mlya-procurement@unicef.org not later than 29 January 2025, 17:00 Malaysia Time. Otherwise, submission will be considered invalid.
Tender Documents
Complete tender documents consist of below:
- LRPS-2024-9194986 (Including Annex A – UNICEF General Terms and Conditions)
- Terms of Reference/Statement of Work attached at Annex B.
- Annex C – Financial Proposal
- Annex D - MDM Vendor Master Registration
- Annex E - Enquiries & Clarification Form
- Annex F - UNGM Vendor Registration
- Annex G – Supplier Sustainability Questionnaire
Important note;
- To read, understand and comply with the Terms & Conditions outlined in the tender document LRPS-2024-9194986 (Including Annex A – UNICEF General Terms and Conditions) by signing the Form page 5.
- Bidders are required to complete & submit the MDM Form (see Annex C) and provide along the proof of Bank account- copy of cancelled check or bank statement or bank letter.
- Alert on all the important dates;
- Confirm your Interest/Intent: 18 December 2024.
- Enquiries submission: 06 January 2025 (17:00 Malaysia Time).
- Tender submission deadline: 29 January 2025, 17:00 Malaysia Time.
Sustainable Procurement practices integrate requirements, specifications, and criteria that are compatible and in favour of the protection of the environment, the social progress and in support of economic development. These practices seek resource efficiency, improve the quality of products and services, and ultimately optimize costs (HLCM Procurement Network). Sustainable Procurement is one of the Sustainable Development Goals (SDGs) (goals 12 and 12.7), and it also contributes to the achievement of all SDGs. This procurement opportunity is considered sustainable as it incorporates at least three sustainability considerations, in accordance with the HLCM Procurement Network's Sustainable Procurement Working Group - Sustainability Indicators Framework. To learn more about which considerations are included in this procurement opportunity, please see below for a specific description. For more information, contact the procurement official or author of this procurement opportunity.
The tender contains sustainability considerations addressing gender equality and women's empowerment.
Examples:
Gender mainstreaming, targeted employment of women, promotion of women-owned businesses.
The tender contains sustainability considerations related to human rights, fundamental principles and rights at work, occupational health and safety, fairly traded goods, targeted employment of people with disabilities, etc.
The tender contains sustainability considerations regarding local MSMEs, local communities or disadvantaged groups.
Examples:
Reserved labour opportunities for local communities, use of local materials, reserved procurements for local companies
This indicator summarizes sustainability considerations that relate to inclusion of a person with disability.
Examples:
Organizational policy on disability inclusion, recruiting people with disabilities, accessible premises, disability-inclusive supply chains, and manufacturing accessible products.
The tender contains sustainability considerations promoting the sustainable use of resources.
Examples:
Energy-saving measures, recycling, take-back programmes and responsible end-of-life management