RFP Number UNFPA/USA/RFP/19/005 PROVISION OF SALESFORCE.COM CRM BUSINESS CONSULTING, CHANGE MANAGEMENT, AND IMPLEMENTATION SERVICES
UNFPA
RFP Number UNFPA/USA/RFP/19/005 PROVISION OF SALESFORCE.COM CRM BUSINESS CONSULTING, CHANGE MANAGEMENT, AND IMPLEMENTATION SERVICES
Request for proposal
Reference:
RFP Number UNFPA/USA/RFP/19/005 PROVISION OF SALESFORCE.COM CRM BUSINESS CONSULTING, CHANGE MANAGEMENT, AND IMPLEMENTATION SERVICES
Beneficiary countries or territories:
United States of America
Published on:
01-May-2019
Deadline on:
29-May-2019 13:00 (GMT 2.00)
Description
RFP Number UNFPA/USA/RFP/19/005 PROVISION OF SALESFORCE.COM CRM BUSINESS CONSULTING, CHANGE MANAGEMENT, AND IMPLEMENTATION SERVICES
Mary Rose Tiong - tiong@unfpa.org, Tel: +45 0
Email address:
tiong@unfpa.org
First name:
Mary Rose
Surname:
Tiong
Telephone country code:
Denmark (+45)
Telephone number:
0
43232303
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Customer relationship management CRM software
81111501
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Mainframe software applications design
81111502
-
Personal computer PC application design
81111503
-
Systems integration design
81111504
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Application programming services
81111505
-
Operating system programming services
81111506
-
Client or server programming services
81111507
-
ERP or database applications programming services
81111508
-
Application implementation services
81111509
-
Internet or intranet client application development services
81111510
-
Internet or intranet server application development services
81111511
-
System or application programming management service
81111512
-
Computer graphics service
81111601
-
Programming for Visual Basic
81111602
-
Programming for Java
81111603
-
Programming for HTML
81111604
-
Programming for ALGOL
81111605
-
Programming for Assembler
81111606
-
Programming for Basic
81111607
-
Programming for C or C++
81111608
-
Programming for COBOL
81111609
-
Programming for FORTRAN
81111610
-
Programming for Pascal
81111611
-
Programming for PL/1
81111612
-
Programming or Proprietary Languages
81111613
-
Programming for Perl
81111701
-
Wide area network communications design
81111702
-
Local area network communications design
81111703
-
Electronic data interchange EDI design
81111704
-
Database design
81111705
-
Systems architecture
81111706
-
Network planning services
81111707
-
Systems planning services
81111708
-
Telecommunications planning services
81111709
-
Demining geographical or geospatial information system GIS
81111801
-
Computer or network or internet security
81111802
-
Mainframe administration services
81111803
-
Local area network LAN maintenance or support
81111804
-
Wide area network WAN maintenance or support
81111805
-
Proprietary or licensed systems maintenance or support
81111806
-
Database analysis service
81111808
-
System analysis service
81111809
-
System installation service
81111810
-
Software coding service
81111811
-
Technical support or help desk services
81111812
-
Computer hardware maintenance support service
81111814
-
Co location service
81111818
-
Third party warranty service
81111819
-
Quality assurance services
81111820
-
System usability services
81111901
-
Database information retrieval
81111902
-
Online database information retrieval service
81112001
-
Online data processing service
81112002
-
Data processing or preparation services
81112003
-
Data center services
81112004
-
Disaster recovery services
81112005
-
Document scanning service
81112006
-
Data storage service
81112007
-
Content or data standardization services
81112008
-
Cd rom mastering services
81112009
-
Content or data classification services
81112010
-
Data conversion service
81112101
-
Internet service providers ISP
81112102
-
Electronic mail service provider
81112103
-
World wide web WWW site design services
81112104
-
Web search engine providers
81112105
-
World wide web WWW site operation host services
81112106
-
Application service providers
81112107
-
Internet domain names
81112201
-
Maintenance or support fees
81112202
-
Software patches or upgrades
81112203
-
Firmware patching or upgrade service
81112204
-
Operating system software maintenance
81112205
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Database management system software maintenance
81112206
-
Information retrieval or search software maintenance
81112207
-
Video conferencing software maintenance
81112208
-
Security and protection software maintenance
81112209
-
Development software maintenance
81112210
-
System management software maintenance
81112211
-
Enterprise resource planning software maintenance
81112212
-
Customer relationship management software maintenance
81112213
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Accounting software maintenance
81112214
-
Content authoring and editing software maintenance
81112215
-
Content management software maintenance
81112216
-
Educational or reference software maintenance
81112217
-
Industry specific software maintenance
81112218
-
Network application software maintenance
81112219
-
Computer game or entertainment software maintenance
81112220
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Server software maintenance
81112221
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Point of sale software maintenance service
81112222
-
Facility operation and maintenance management software maintenance
81112223
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Database Management Software Publishing
81112224
-
ANS & ATM Software Maintenance/Development Services
81112301
-
Disk storage system maintenance
81112302
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Nearline or backup system maintenance
81112303
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Mainframe computer maintenance
81112304
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UNIX server maintenance
81112305
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X86 server maintenance
81112306
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Printer, scanner and multifunctional equipment maintenance
81112307
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PC or workstation or notebook maintenance
81112308
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Point of sale hardware maintenance and support service
81112309
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Point of sale hardware installation or implementation service
81112310
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Computer cabinet maintenance
81112401
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Computer hardware rental
81112501
-
Computer software licensing service
81112502
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Computer software rental or leasing service
83111501
-
Local telephone service
83111502
-
Long distance telephone services
83111503
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Pay phone provider services
83111504
-
Pre paid phone card services
83111505
-
Directory assistance services
83111506
-
Conference calling services
83111507
-
Call centre bureau services
83111508
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Toll free inbound telephone service
83111510
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Interactive voice response service
83111511
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Frame relay telecommunications service
83111601
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Telecommunication signal enhancement network services
83111602
-
Satellite or earth communication systems services
83111603
-
Cellular telephone services
83111604
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Paging services
83111605
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Spacesegment leasing
83111606
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Radio Manual
83111701
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Facsimile transmission services
83111702
-
Telegraph transmission services
83111703
-
Telex transmission services
83111801
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Cable television services
83111802
-
Closed circuit television services
83111803
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Television antenna construction or rental services
83111804
-
Television broadcasting station management
83111901
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Radio broadcasting station management
83111902
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Amateur radio networks or services
83111903
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Small scale radio systems
83111904
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Radio studio or equipment services
83111905
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International bilateral services and international private leased lines
83112201
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ATM asynchronous transfer mode managed network services
83112202
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Frame relay public managed network services
83112203
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VPN virtual private network managed network services
83112204
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X75 managed network services
83112205
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X25 managed network services
83112206
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Directional radio capacity disaster recovery management service
83112301
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Dark fiber
83112302
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Dense wavelength division multiplexing DWDM
83112303
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Wave division multiplexing WDM
83112304
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Ocx optical carrier service
83112401
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High speed circuit switched dial up services
83112402
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ISDN integrated services digital network services
83112403
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Point to point digital telecommunications circuit
83112404
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Multi point analog telecommunications circuit
83112405
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Point to point analog telecommunications circuit
83112406
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DSL digital subscriber line
83112501
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Submarine cable capacities and submarine cable PoP to PoP capacities
83112502
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Terrestrial backbone capacities
83112503
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Rights of way for transit for half circuit systems, DDPs and admin lease
83112504
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Indefeasible rights of use IRU for submarine cable or terrestrial cable systems
83112505
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Crossconnection functionality
83112506
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Directional radio backbone capacity technical infrastructure service
83112601
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Local loop capacities
83112602
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Domestic leased lines
83112603
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International access lines
83112604
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Dial access services
83112605
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External international lines
83112606
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Directional radio capacity customer access service
The deadline of clarification has passed, we have received 1 more question where we think might be useful for all potential bidders as you prepare your proposals.
Question: How are you going to apply the standard assumptions regarding the days per year by role to develop a comparable weighted cost across bidders in cases where senior and junior rates are provided for the same role (i.e., when rows are added to the standard rate card to include both levels for the same role)?
Answer: On page 18 of the file "1. RFP 19-005 Salesforce ITSO f.pdf", we specified that the rate card will be evaluated against the schedule we presented, which includes number of days, and % onsite NY and offsite. So all you need to do is give is the onsite and offsite rates per project role, and then we will apply this schedule uniformly against all bidders. This schedule was developed based on past experience as to what the "shape" of work like this should look like. This will give us the "apples-to-apples" comparison across all bids.
Please remember the deadline for submission is on May 29, 2019, 13:00 Copenhagen Time. Submissions are to be sent to bidtender@unfpa.org as per the RFP instructions, do not cc nor bcc me, this will result to disqualification.
Edited on:
22-May-2019 09:47
Edited by:
tiong@unfpa.org
Dear Suppliers:
The answers to clarifications received is now posted under 'Documents' tab in the UNGM bid post.
Thank you and we look forward to receive you proposal.
Edited on:
15-May-2019 17:18
Edited by:
tiong@unfpa.org