Robotic Process Automation Solutions (RPA) for the Global Service Delivery Model of the United N ...

Overview of the Global Service Delivery Model (GSDM) 1. The vision of the global service delivery model (GSDM) for the United Nations Secretariat is to provide administrative support services to over 45,000 personnel and effectively enable the fulfilment of the mandate of the United Nations. The GSDM consolidates fragmented administrative structures within and across duty stations. It also consolidates location-independent functions into Global Shared Service Centres, which will enable services to be delivered with greater consistency and scalability, provide economies of scale and reduce the Organization’s footprint in higher-cost and higher-risk duty stations. 2. The United Nations Secretariat utilizes SAP as its main ERP system and Siebel is the client management tool that will be used in the Global Shared Service Centre. The GSDM will support the United Nations in realizing the full capacity of enterprise systems to free up programme managers from administrative tasks and enable them to deliver on their mandates. The GSDM will also incorporate a mechansim to focus on continuous business process improvement and leverage information and communications technology in the delivery of end-to-end administrative processes to achieve better efficiencies. 3. The initial scope of the GSDM will include human resources administration (including entitlement processing, staff onboarding,etc.) accounts payable and payroll services. Additional administrative services may be inlcuded for subsequent expansion. 4. The United Nations Secretariat provides administrative services to over 45,000 personnel and processes approximately 500,000 invoices annually. Many steps within these processes are manual and repetive and subject to human error. In this regard, the United Nations Secretariat is exploring potential opportunities to implement robotic process automation (RPA) to increase efficiency by reducing manual and repetitive tasks, increasing accuracy and improving quality of services. Purpose of this Request 5. The United Nations Secretariat is conducting a market survey of RPA solutions currently available on the market to understand the capacity of the service providers, the services they will be able to offer, as well as their technology, the pricing model and any licensing agreements that may be required. Description of requirements 6. Vendors that are interested in this RFI are requested to provide the following information in your proposal: A. Corporate Profile and Organizational Experience * The profile of your company/institution and experience (number of years and major clients) in providing robotic automation process solutions in particular in the areas of invoice/claims processing, payroll, bank reconciliation, human resources administration (e.g. onboarding, entitlement processing, travel lump sum calculations), client relationship management and master data management. * Methods of delivery, e.g. specialist RPA software, SaaS, etc. * Ability and capacity to provide design and implementation support globally B. Robotic Process Automation technology and capacity • The detailed description of your RPA technology and solutions, e.g. handling of multiple data feeds from multiple sources, OCR functionality, attended and unattended automation, dealing with structured and unstructured data, business process discovery approach, presentation layer, reporting tool, implementation considerations, hardware requirements, etc.; • How the solution work with SAP, Siebel, SharePoint, etc. * As the UN engages with vendors who often operate with various currencies and house banks worldwide, please describe how your RPA solution will address this issue. C. Pricing model and licensing agreements • Provide details and if possible, examples that will give the UN an insight on how to compute for the estimated total cost of ownership in implementing your RPA solutions. Please state the different cost elements of your pricing model and units of value. If cost elements may vary over the life of the service solution, kindly explain the dependencies, the variables that that might affect pricing elements and how they might be affected (i.e. formulas to calculate increase/decrease in pricing elements, etc.); • Please indicate if your pricing model and units of value are inclusive of multiple environments (i.e. production, test and development). If not inclusive of multiple environments, kindly break down the price/unit of value per single environment; • Include the pricing model for all expected functionalities and services, including any licensing agreements, non-standard RPA functionality, training, support & maintenance, installation, hardware requirements, etc. D. Examples of your current or previous RPA implementations (Below is an example. Please feel free to change or add more examples that you think will help the UN to understand better your RPA technology and capacity): Example Use case: Invoice processing* Volume of transactions: Number of full-time equivalents: Type of RPA solution implemented: Total cost of ownership: Implementation duration: * Feel free to replace with your company's actual example E. Approach and workplan * Provide details of your approach and strategy to devleop and implement RPA and more mature AI processes for the UN. Please outline what you believe would be the challenges for such an implementation and a plan to address these challenges. Describe the methods, activities and tasks, and their general sequence that you propose to use. * Provide a sample work plan that specifies the planned duration and timing for all proposed activities on the project. Please specify major milestones and their timelines. F. Any additional information that you consider would differentiate your solutions from other similar products/services available on the market and any other information that deemed relevant to your products and services.