the provision of Internet, Telephony, Mobile and Data Services to the SCBD located in Montreal, ...

1) Internet Services – the successful Internet Service Provider (ISP) is expected to provide the following services: • Internet line connection terminated to a designated router (RJ45) in the server room at SCBD’s office on 413 St-Jacques, suite 800, Montreal, QC, Canada H2Y 1N9, with MINIMUM downlink bandwidth of 100Mbps and uplink bandwidth of 100Mbps, at a traffic-independent flat fee, unlimited data transfer and usage time, without any further restrictions of use (i.e. proxy, firewall, filtering). • Real-time monitoring tool with daily, weekly, monthly and yearly utilization graphs with total bandwidth usage which can be used to monitor network condition against the provided terms and conditions of the Services Level Agreement. • To handle all aspects of the services, including ordering and commissioning leased lines connections. The ISP shall also be the sole technical contact for smooth operations of the services. • a MINIMUM of sixteen (16) static public IPV4 address. • latency to first Tier 1 providers that does not exceed 15 ms during normal operations. • MINIMUM a SLA of 99.7% with 4-hours equipment replacement. • 24x7x365 technical assistance and/or helpdesk facilities (Proficient in English) • To describe what alternate routing or fallback arrangements for continuity of service they have in place, should their primary link(s) to the Internet backbone become non-operational. Also to indicate what connection arrangement they have with the local and international providers. • To adhere to the 10 Principles of the United Nations Global Compact 2) Telephony Service – the successful telephone operator is expected to provide the following services: • To provide telecommunication services line for the Secretariat of the Convention on Biological Diversity located in Montreal, Canada. • To handle all aspects of the services, including ordering and commissioning connections such as 2 PRI, 170 DID, and possibly 2 emergency analog lines. • To provide monthly billing detail information in electronic form and may provide software to allow manipulation of the detailed call records and generation of various telecommunication management reports. • To allow calls to any international destinations, but limiting the use of it with pass codes (for each staff, different codes for personal and professional calls) • To be able to set trunking to other United Nations Offices using an established Intranet connection. • To be responsible for implementing the conversion of services from current carrier. • To be compatible to VoIP technology • To support DID number presentation (Caller ID presentation). • To be the sole technical contact for smooth operations. • To provide 24x7x365 customer service. • To adhere to the 10 Principles of the United Nations Global Compact 3) Mobile Service – the successful mobile operator is expected to provide the following services: • To provide numbers with SIM card with latest technology GSM/CDMA/3G/LTE in the frequency range of 800/850/900/1800/1900/2100MHz. • To provide rich quality voice and SMS, GPRS/EDGE and 3G services (or more if available) in the package. • To provide monthly billing detail information in electronic form and may provide software to allow manipulation of the detailed call records and generation of various telecommunication management reports. • To include international voice, SMS and competitive data roaming fees in the package. • To be able to provide latest conventional cell phones, Smartphones, iPhones, mobile Devices such as Tablets, iPad, MiFi and other smart devices with different packages. • To be the sole technical contact for smooth operations. • To provide 24x7x365 customer service. • To adhere to the 10 Principles of the United Nations Global Compact Approximate no. of staff: 120 Approximate no. of corporate accounts for mobile phone: 10-15 depending on offer Approximate no. of phone: 150     Selected service provider is expected to offer the services for personal connections of UN staff and their family members at same terms and conditions with separate payment account or process