RFP/JOR/2025/993 – IVR Helpline System Maintenance and Support Services

UNHCR
RFP/JOR/2025/993 – IVR Helpline System Maintenance and Support Services Request for proposal

Reference: RFP/JOR/2025/993
Beneficiary countries or territories: Multiple destinations (see 'Countries' tab below)
Registration level: Basic
Published on: 15-Jan-2025
Deadline on: 05-Feb-2025 23:59 (GMT 2.00)

Description

Dear Sir/Madam,
 
You are kindly invited to participate in the UNHCR tender for the provision of IVR Helpline System Maintenance and Support Services for UNHCR Country Office.

 

Time Schedule:

 

RFP Launch Date

15/01/2025

Questions/Clarifications submission deadline

22/01/2025

Answers to Questions/Clarifications will be posted

29/01/2025 

RFP Submission deadline

05/02/2025

 

(Please see tender documents for exact time of the above mentioned dates)

 

Proposals should NOT be addressed to the email addresses in this email. Proposals should be submitted via UNHCR’s Cloud ERP Supplier Portal.

 

Bidder MUST be registered and the Supplier Portal can be accessed via the following URL: https://www.unhcr.org/get-involved/work-us/become-supplier/how-become-supplier 

Click ‘Supplier registration portal’ for suppliers new to doing business with UNHCR.

Click ‘Supplier portal log-in’ for suppliers previously registered with UNHCR.

Please read Annex G carefully for registration and submission via UNHCR’s Supplier Poral.

 

The subject solicitation can be found on the Supplier Portal under ‘View Active Negotiations’ by searching either of the following information:

 

Negotiation:

993

Title:

RFP/JOR/2025/993 – CISCO IP TELEPHONY SUPPORT SERVICES

 

During the search pay attention to indicating (see below) if you have received the invitation via the portal or not. This email does not determine your invitation status, only if you received a notification via the portal.

 

 

In order to assist you with the preparation of your offer, kindly look at the attached documents and read them carefully:
 

  • Negotiation 993 PDF
  • Annex A1: List of Cisco licenses and servers updated
  • Annex A2: List of Hardware and Software Subscriptions
  • Annex B: Technical Offer Form
  • Annex C: Financial Offer Form
  • Annex D: Terms of Reference (TORs)
  • Annex E: UNHCR General Conditions of Contracts for the Provision of Services – 2018
  • Annex F: UN Supplier Code of Conduct
  • Annex G: ERP Supplier Portal Guidelines
  • Annex H: Vendor Registration Form