EOI for United Nations Enterprise Resource Planning (ERP) System Support Services

The United Nations is undertaking a phased implementation of an Enterprise Resource Planning (ERP) system which will enable the effective global management of human, financial and physical resources, and that employs streamlined processes and best practices. Umoja will enable high-quality, cost-effective service delivery to support the execution of evolving mandates everywhere the Organization operates. For information on the Umoja Programme please go to: https://www.unumoja.net/ The purpose of the Expression of Interest (EOI) is to identify Vendors capable of providing the United Nations (UN) Department of Management / Umoja with SAP Design, Build, Test and Deploy Services and Application Management Services (hereafter “Support Services’). Qualified Vendors will be invited to participate in the forthcoming Request for Proposal (RFP) for the provision of Support Services for future releases and on-going sustainment of the Umoja Solution. The United Nations ERP system is being developed in an SAP environment utilizing components such as ECC, SRM, MDM, among others. The functionality of the UN’s ERP is being implemented and deployed in several phases, namely - Umoja Foundation, Umoja Extension 1 (UE1) and Umoja Extension 2 (UE2). The deployment of Foundation and UE1 will be phased-in over five clusters which commenced July 2013 and is anticipated to be completed in early 2016. UE1 includes all Human Resources, Payroll, and Travel functionality, with an initial Production Pilot in March 2014 and continuing with deployments through 2016. UE2 includes Budget Formulation, Project/Programme Management, Demand Planning, Conference and Event Management, and further functionality to be defined that will build upon the Foundation and UE1 deployments. The timing of UE2 is expected to be 2017-2018. Subsequent releases will build, test and deploy additional functionality. On 1 July 2013, Umoja became fully operational in United Nations Interim Force in Lebanon (UNIFIL), the Office of the United Nations Special Coordinator for Lebanon (UNSCOL) and in certain offices at the UN Headquarters. The wider deployment of Umoja commences in November 2013. Description of the Services: The Vendor will provide Levels 2 and 3 support for the deployed Umoja Solution as it is globally deployed and provide additional services on an as-needed basis in support of stabilization of the deployed functionality and in support of the ongoing development activities. In addition, the Vendor will be responsible for the updating of all associated Umoja documentation associated with their activities including, but not limited to: Business Design Documents, Functional Specification Documents, Technical Specification Documents and required Training Documents. Description of the Services: The Vendor will provide Levels 2 and 3 support for the deployed Umoja Solution as it is globally deployed and provide additional services on an as-needed- basis in support of stabilization of the deployed functionality and in support of the ongoing development activities. In addition the Vendor will be responsible for the updating of all associated Umoja documentation associated with their activities including, but not limited to: Business Design Documents, Functional Specification Documents, Technical Specification Documents, and required Training Documents. Support Services will be divided into three (3) Work Packages based upon the type of service provided and the type of contractual arrangement the UN will enter into. Work Package 1 shall be contracted on a “Fixed-Price” basis. Work Packages 2 and 3 shall be contracted on a “Fixed-Price” and/or “Time and Material to Deliverables” basis by applying the Staff Resources Rate Card and prior approved Deliverable expectations and schedule. Below is a brief description of the services required under each Work Package: •Work Package 1: Application Management (Level 2 and 3) •Support Management includes: •Quality Assurance •Support Management/ SLA Management •Reporting and Metric •Knowledge transfer •Transition to Application Management •Onboarding •Transition from current Systems Integrators •Application Maintenance includes: •Corrective and Emergency Maintenance (break fix) •Minor enhancements to functionality or development objects •Support for Preventative Maintenance •Transition to UN Support •Transition to Steady State Umoja Support Team •Work Package 2: Application Enhancement of Deployed Functionality •Application Development •Enhancements to functionality or development objects •Application Maintenance •Upgrades •Work Package 3: SAP Design, Build, Test and Deploy Services •Final Design of the Umoja Extension 2 functionality comprising : •Conference and Event Management •Office Space Management •Service Management •Budget Formulation •Programme Management •Project Management •Supply Chain Demand Planning •Force Planning •Additional Extensions of Foundation and UE1 functionality •Configuration •Build •Tests, including functional, integration, regression testing. •Deployment Services including cutover planning and go-live execution. Services delivered to Umoja will be carried out based on a series of Statements of Work (SOWs) executed under a Master Services Agreement (MSA) with the single successful Vendor. Service Period: It is envisioned that the all Work Packages Services will commence upon contract execution and continue for initial three (3) year period with the option to extend for two consecutive 1-year periods. Work Packages 1 and 2 will commence immediately upon contract execution with transition with transition from the current Umoja Build System Integrators to be completed by July 2014 and August 2014 respectively. Work Package 3 will commence with preparatory tasks by the fourth quarter of 2014. The subsequent Request For Proposal (RFP) related to this EOI will detail the request across all required services. A detailed deployment schedule will be provided as an appendix to the Request for Proposal document. Important Note: The United Nations has a contract in place for hosting services covering hardware and activities such as DBA, backup and recovery, DA and HA. The intent of this procurement exercise is to complement these services, not replace them. The United Nations anticipates that there will not be an overlap with the service currently provided by the Hosting Services Contractor. Similarly, it should be noted that the existing contracts for build and deployment of the Umoja Foundation and Umoja Extension 1 functionality include so-called Hypercare Services for the initial deployment of the Umoja Solution (i.e. foundation go-live occurred July 2013; UE 1 go-live February 2014).