1.3.5 Communications & community outreach services for Amman is Listening Proj

The United Nations Development Programme (UNDP) is supporting the Great Amman Municipality to implement its “Amman is Listening” projects, one of the winners of the 2021 Global Mayors Challenge.

Amman is Listening is an open data participatory platform designed to better understand residents’ needs and providing feedback on services and events in their immediate vicinity. The platform will enable Amman’s residents to provide real-time feedback on critical city services, contributing to optimize service provision and manage crises by translating resident-driven data into knowledge to contribute to local decision-making.

The development of this platform is part of a broader national drive to modernize Amman and enhance urban service delivery. It will aid in the smart transition of Amman, guide future investments, and ensure scalability and transferability to nearby cities. The open data platform will enable citizens to provide feedback quickly and suggest ideas to the Great Amman Municipality for better service delivery. It will cover all the 22 city neighbourhoods.

To support the developing and implementing of this open data platform, UNDP seeks to engage a communications &community outreach provider able to provide the following services:

1.       Development of a communication strategy and community outreach strategy for the Amman is Listening project.

2.       Design of communication materials and video/reel production.

3.       Promotion and marketing activities to enhance citizen’s participation.

4.       Evaluate the project’s impact through the establishment of targets and indicators.

5.       Increase awareness and usage of the platform.

Expected outputs:

• Number of people reached through outreach activities (e.g., event attendance, social media impressions)
• Number of platform registrations
• Number of unique users actively using the platform

6.       Gather community feedback and needs assessment.

Expected outputs:

• Number of surveys completed by residents.
• Number of app testing participants
• Qualitative data from surveys and app testing (e.g., resident needs, suggestions for improvement)