Global Media Monitoring, Social Listening & Analysis

UNICEF has now issued a Request for Proposals in order to select a supplier for the provision of Global Media Monitoring, Social Listening & Analysis. Online news and social media are key channels through which UNICEF can convey its messages to meet strategic goals in communication, advocacy and private sector engagement and fundraising. It is thus critical for UNICEF to monitor and evaluate its performance in these channels on certain Key Performance Indicators (KPIs) relating to its communication coverage in priority countries. As well as media performance tracking, UNICEF's communication and fundraising directors have regular need for media insights on key themes, audience sentiment and/or corporate image to optimize their communication and fundraising plans and activities. The purpose of this Request for Proposal for Services (RFPS) is to seek proposals from qualified vendors and to establish Long Term Arrangement (s) for Services (LTA-S) to provide solutions for media monitoring, social listening, and analytical reporting. The LTAS shall be valid for an initial period of up to 3 years, with potential extension for 2 additional periods of 1 year each (3+1+1 years) at the discretion of UNICEF and subject to satisfactory performance and UNICEF’s needs. This tender will be run through the UNICEF e-submissions system. By clicking on the blue ‘Express Interest’ button in the UNGM tender notice, the full UNICEF e-submission system instructions to bidders document (including instructions on how to access the tender documents and submit an Offer) will be automatically emailed to the ‘contact persons’ included in your UNGM registration. Alternatively, the full UNICEF e-submission system instructions to bidders document is publicly available on the UNICEF supply internet pages here: https://www.unicef.org/supply/index_procurement_policies.html . In the tender management site, if you navigate to the documents tab and opt in to confirm your intention to submit a Bid – you will then see the mandatory placeholders for documents that must be attached prior to submitting your Offer (you will also see if there are any mandatory questionnaires to complete). As such, you are recommended to `opt in` well before the submission deadline so you are clear exactly what documents are required to be uploaded prior to completing your submission. Please note that in order to access the tender documentation through UNICEF’s e-submissions system, vendors must: (i) be registered with UNICEF in UNGM as a company/NGO; (ii) have successfully completed all mandatory information currently required by UNGM when registering. Please ensure that any files submitted as part of your Bid are not corrupt or damaged in any way. Please exercise particular caution when using compressed files. Any corrupt or damaged files may lead to your Bid being invalidated. All vendors are strongly recommended to regularly log in to the UNICEF e-submissions system to check for any deadline extensions, new clarifications, new correspondence or updated tender documents relating to this tender.