Global Health Learning Centre (GHLC) Alumni Tracer (Phase 2)

BACKGROUND

The Global Health Learning Centre (GHLC) is a group training programme that is organized yearly and uniquely offered by the WHO Regional Office for the Western Pacific (WPRO).  Its main goal is to build capacity of mid-level health officials from Member States who participate in the programme as fellows.  Through the programme, fellows enhance their skills to enable them to contribute to WHO's mission to promote health, keep the world safe and serve the vulnerable. 159 fellows have successfully completed the GHLC training programme since it began in 2014.

A GHLC alumni network is being established to encourage and facilitate knowledge and experience sharing among fellows who completed the GHLC training programme. It aims to support discussions and opportunities for collaboration among fellows, and between WHO and fellows.

The Maternal Child Health and Quality Safety Team (MCQ) in WHO WPRO arranged for the services of  a contractor from 1 February to 31 July 2022 to provide support in the initiation of the GHLC alumni network, the preparation and launch of the GHLC alumni webinar series, and the initiation of the GHLC tracer study. The work that was achieved with the support of the contractor's services included the completion of the GHLC alumni Contact Survey, the updating of the GHLC alumni database, the launch of the GHLC alumni network, the launch of the webinar series, the development and publication of the GHLC alumni directory and the updating of the GHLC alumni webpage. This is considered Phase 1 of the project.

The work to be covered by this APW is for Phase 2 - a continuation of the earlier work. The contractor will continue to provide coordination support to the GHLC alumni network (159 fellows from across 17 countries within the Western Pacific Region and across cohorts from 2014 to 2021), the GHLC alumni webinar series and information sharing.  The contractor  will support the GHLC Tracer study phase 2 (Informant Interviews) and phase 3 (GHLC Experience Survey) which will build on the results of the GHLC alumni contact survey (that was completed in Phase 1) . The contractor is also expected to provide supplemental support to the GHLC 2022 cohort.

Priority areas of work include the following:

1)  Monthly GHLC alumni webinar series -- This involves coordination with fellows and relevant WHO offices/divisions/teams, handling communication, facilitating the participation of speakers and participants.

2)  Next phases of the GHLC  Alumni Tracer study - the Informant Interviews and the Experience Survey. These two activities will involve active engagement with the GHLC fellows and handling of frequent communication and data collection.

3)  The GHLC alumni directory -- developed during Phase 1; this will require ongoing monitoring and updating should fellows submit more information.

DESCRIPTION OF ACTIVITIES TO BE CARRIED OUT

Under the guidance of the Coordinator and the Technical Officer (Education and Capacity Building), Maternal Child Health and Quality Safety (MCQ) Unit of the WHO Regional Office for the Western Pacific (WPRO), the contractual partner will provide support to the following:

(1)  To continue to provide coordination support in organizing the Global Health Learning Centre (GHLC) alumni webinar series, which began in Phase 1 of this project, in collaboration with fellows and relevant WHO offices. This includes arranging and confirming the participation of speakers in the webinars, and preparing and sending out invitations for the webinars by email and Outlook calendar.

(2)  To continue logistics and coordination support in conducting a tracer study for GHLC alumni (the GHLC alumni Experience Survey and Informant Interviews) which were initiated in Phase 1, especially in scheduling interviews, and transcribing interview results.

(3)  To continue maintaining the GHLC alumni communication platform (SharePoint and online discussion tools) to support the on-going running of the webinars, discussions and information sharing.

(4)  To collaborate with the MCQ Team and provide supplemental support as may be needed in the holding of the GHLC 2022 cohort.
 

METHODS TO CARRY OUT THE ACTIVITY

Output 1: To provide coordination support in organizing the GHLC alumni webinar series in collaboration with fellows and relevant WHO offices.

Deliverable 1: Provisional webinar programmes, profiles of speakers, list of participants, responses to queries, recordings and notes of webinar sessions which are shared with fellows through the GHLC alumni SharePoint.

Output 2: Provide logistics and coordination support for the GHLC alumni tracer study with  focus on the GHLC Experience Survey and Informant Interviews, especially in scheduling interviews, transcribing interview results.

Deliverable 2: Recordings and transcriptions of Informant Interviews (36 interviews). Reports on monitoring of the GHLC Experience survey.

Output 3: To maintain the GHLC alumni communication platform (SharePoint and online discussion tools) to support the on-going running of the webinars, discussions and information sharing.

Deliverable 3: Updated the GHLC alumni database and GHLC alumni SharePoint as more information becomes available. Updated GHLC alumni profiles.

Output 4: To collaborate with other support staff in providing support for the GHLC 2022 fellows and facilitate their participation in the GHLC training programme.

Deliverable 4: Updated briefing package for GHLC 2022, supportive documents to facilitate fellows participation in the programme.

QUALIFICATIONS & EXPERIENCE

Education:
Essential: University degree from a recognized educational institution

Desired: A Bachelor of Science Degree in Business Administration, Economics, Statistics, Natural Sciences, Social Sciences, and related degrees

Experience:
Essential:  Minimum of 5 years' experience in administrative, coordination and communication functions

Desired:  At least 2 years' experience in a UN agency or international organization

Skills / Technical skills and knowledge:

• • Detail-oriented with advanced administrative and coordination skills
• • Excellent written and oral communication skills
• • Ability to collect and organize information
• • Experiences in supporting online meetings, online presentations.
• • Proficiency in the use of social media platforms, various communication platforms including use of virtual meeting platforms
• • Ability to coordinate with external partners, as well as work harmoniously as a member of a team, adapt to diverse education and cultural background and maintain a high standard of personal conduct
• • Computer literacy (Word, Excel, PowerPoint, etc.)

Language requirements:

• • Advanced level of proficiency in the English language is essential (writing, speaking, reading).  Working knowledge of other UN languages is an advantage.

Competencies:

• • Teamwork
• • Communicating in a credible and effective way
• • Producing Results
• • Building and Promoting Partnerships Across the Organization and Beyond

ADDITIONAL INFORMATION

Contract duration: 6.5 months starting 25 July 2022

Assignment details: The contractor will provide mainly remote support. He/She may be asked to report to WHO WPRO as may be needed;  schedules of on-site work, if needed,  will be arranged in advance.

He/She will work from Monday to Friday and follow WHO/WPRO office hours for efficient coordination with the MCQ Team.  He/She is expected to be available to answer calls and to join scheduled teleconferences during work days.

The contractor will be provided a laptop, WHO email address and access to the WHO WPRO network, platforms and online tools.

The contractor will submit monthly accomplishment / progress reports to give detailed information on the work that has been completed on agreed deliverables at the end of the month after which monthly fees will be paid.

SUBMISSIONS

Qualified and interested specialists should submit the following documents to the Supply Officer through WP RO UNGM at < wproungm@who.int > by 22 July 2022

• • Curriculum Vitae {individual contractors only} 
• • Cover letter. The cover letter should outline how their experience and qualifications make them a suitable candidate for this bid.
• • Proposal indicating methodology, timelines and cost

Please use Tender Notice No. 177329 as subject to all submission. Only successful candidates will be contacted.