Provision Polycom PREMIER Support Services for HDX units at UNHQ

UN Secretariat
Provision Polycom PREMIER Support Services for HDX units at UNHQ Request for EOI

Reference: EOISSM7064
Beneficiary countries or territories: United States of America
Published on: 05-Oct-2011
Deadline on: 20-Oct-2011 00:00 0.00

Description
The UN is requesting Expressions of Interest (EOI) from qualified vendors for provision of Polycom PREMIER Support Services for up to forty-four (44) Polycom HDX videoconference units. Description of Requirements: One Year Polycom PREMIER Support Services shall include: • Technical telephone support - Business hours M-F • Software Upgrades and Updates • Advanced parts replacement • Escalation support • Online support These support services shall cover up to 44 units of Polycom models: HDX 8000, HDX 9000, HDX 9002 and HDX 9004. In their response to the EOI, vendor shall clearly indicate whether they are Polycom authorized resellers and at what level  

Sri-Shanta Malalgoda