Provision of courier air services for Outgoing Diplomatic Pouch delivery from the United Nations ...

1. The United Nations, through the upcoming Request for Proposal, will seek to establish a non-exclusive contract with qualified company for the provision of courier air services for outgoing diplomatic pouch shipments from the United Nations Headquarters in New York to 178 destinations worldwide, including UN’s Peacekeeping Missions and Offices away from the Headquarters. 2. The requirements will include, but will not be limited to the provision of: • pick-up and air delivery services for outbound diplomatic pouches from the UN Headquarters to the airport of destinations (door-to-airport) and to final destinations (door-to-door). • personnel, equipment, and supplies to perform the contracted service. • completed and scanned Airway Bills for sealed pouch shipments that must be picked-up five days per week, Monday through Friday, including holidays that are not observed by the UN. • provision of an on-line shipping and tracking system that will enable the UN to track each shipment. • Contractor’s shipping and tracking system to allow integration with the Pitney Bowes SendSuite Live Shipping and Tracking System for generating AWB. • training the United Nations staff on using the Contractor’s online tracking system. • loading and transportation of outgoing pouches and LD3 containers (to be provided by the Contractor when required) from the United Nations’ loading dock directly to the airport. • delivery of the UN pouches to the final destinations within 1 to 7 business days. • lockable metal-bodied truck/van equipped with suitable roller and other necessary equipment to safeguard UN diplomatic pouch shipments to avoid exposure to inclement weather during the transit, including security of the UN diplomatic pouches. • designate a Dedicated Account Representative to facilitate information exchange between the UN and the Contractor who will be responsible for the coordination of entire service provision, including but not limited to responding to inquiries, contract management issues, submission of invoices and required documents. 3. The Contractor shall be fully responsible for all work performed by its employees, agents and sub contractors. The Contractor shall take all reasonable measures to ensure that its employees, agents and sub contractors performing the services conform to the highest standard of moral, ethical and professional conduct, and must observe the UN Security and Safety Regulations. 4. The initial contract term will be for two (2) years, with the option to extend for three (3) additional one-year periods at the sole option and discretion of the United Nations, under the same terms and conditions. 5. During the period 1 January 2019 through 31 December 2019, the actual total weight of diplomatic pouch shipments sent from the United Nations Headquarters in New York was 130,734 pounds. 6. The UN does not guarantee a minimum or maximum shipment volume. The UN also does not guarantee any monetary value or order any minimum amount of the Services from the resulting contract(s). 7. The UN shall track the service performance evaluation using Key Performance Indicators to ensure that the Services provided conform to the services levels promised/guaranteed. 8. The Contractor must comply with the ISO 9001 quality management systems standard and must provide a copy of the ISO 9001 certificate issued by the internationally recognized accredited bodies.