Provision of Captioning Services to ITU and UNOG

Dear Sir or Madam,

The International Telecommunication Union (‘’ITU’’) and the United Nations Office at Geneva (‘’UNOG’’), collectively referred to as the ‘’Participating Organizations’’ or ‘’POs’’, issue the present Request for Proposal to select a qualified company for the provision of Captioning Services.

It is expected that each Participating Organization will conclude a separate Long Term Agreement (‘’LTA’’) with the selected service provider, which will contain the Terms and Conditions specific to that Organization (see Annex 4.1 and Annex 4.2), the Terms of Reference (Part IV), the successful Bidder’s proposal and any other specific terms and conditions detailed herein. Bidders shall be aware that the services will be required from time to time during the term of the LTA(s) and that the Participating Organizations shall not be committed to purchase any minimum quantity of services.

UNGM Registration and access to the Solicitation document

This Request for Proposal is issued by means of a secured web-based e-tendering tool (“In-tend”) which is interfaced with the United Nations Global Marketplace (UNGM). To access the Solicitation document, address any correspondence to ITU, consult any updates and submit a proposal, bidders must be registered in UNGM (at least Basic registration level) following the Vendor Registration Process:
https://www.ungm.org/Account/Account/Login?ReturnUrl=%2fVendor%2fRegistration.

Bidders may contact UNGM technical support (registry@ungm.org) for assistance during the registration process. During the registration process, it is highly recommended to insert at least the following UNSPSC code: 82110000, 82111600 and 82111604 which are relevant to subject solicitation. Once registered and logged-in on UNGM, select “Tender Notices” on the left menu, click on “Show More Criteria” and insert “ITU” in the ‘’UN Organization’’ field. A list of ITU’s recently published solicitations will appear.

Requests for Clarification and Submission of Proposals
Bidders requiring any clarification about the present document, or the solicitation process itself, may submit their queries in writing only via In-tend “Correspondence” interface by the deadline of Monday, 21 June 2021 at 15:00 hours (Geneva Time). A consolidated and anonymous list of all queries received, together with ITU’s answers, will be shared through In-tend.

Proposals must be submitted electronically as searchable PDF files using In-tend by the deadline of Friday, 9 July 2021 at 15:00 hours (Geneva time) as detailed in Section 6.
Solicitation Document amendments and other notices

Bidders are informed that ITU reserves the right to amend the present document prior to the Bid Closing Date. Accordingly, Bidders shall check if any amendments or communications have been provided by accessing the In-tend portal on a regular basis.

Yours faithfully,

Aida Martin Andres
Procurement Officer
International Telecommunication Union
Geneva, 7 June 2021