Provision of courier air services for Outgoing/Incoming Diplomatic Pouch delivery from/to the Un ...

1. The United Nations, through the upcoming Request for Proposal, will seek to establish non-exclusive contract(s) with qualified companies for the provision of courier air services for Outgoing/Incoming Diplomatic Pouch shipments from/to the United Nations Headquarters in New York to/from 178 destinations worldwide, including UN’s Peacekeeping Missions and Offices away from the Headquarters. 2. The requirements will include, but will not be limited to, the provision of: • pick-up and air delivery services for diplomatic pouches from the UN Headquarters to the airport of destinations (door-to-airport) and from the UN Headquarters to final destinations (door-to-door). • pick-up and air delivery services for diplomatic pouches from the above 178 destinations worldwide to the UN Headquarters (door-to-door). • personnel, equipment, and supplies to perform the contracted service. • completed and scanned Airway Bills for sealed pouch shipments that must be picked-up five (5) days per week, Monday through Friday, including holidays that are not observed by the UN. • provision of an on-line shipping and tracking system that will enable the UN to track each shipment. • loading and transportation of outgoing/incoming pouches and LD3 containers from/to the United Nations loading dock directly to/from the airports. • delivery of the UN pouches to the final destinations within 1 to 7 business days. • lockable metal-bodied truck/van equipped with suitable roller and other necessary equipment to safeguard UN pouch shipments to avoid exposure to inclement weather during the transit, including security of the UN Diplomatic Pouches. • Dedicated Account Representative to facilitate information exchange between the UN and the Contractor who will be responsible for the coordination of entire service provision, including but not limited to responding to inquiries, contract management issues, submission of invoices and required documents. 3. The Contractor shall be fully responsible for the services performed by its employees, agents and sub-contractors. The Contractor, including its employees, agents and sub contractors performing the services must conform to the highest standard of moral, ethical and professional conduct, and must observe the UN Security and Safety Regulations. 4. The initial contract term will be for two (2) years, with the option to extend for three (3) additional one-year periods, at the sole discretion of the United Nations, under the existing terms and conditions. 5. During the period 1 January 2018 through 31 December 2018, the actual total weight of diplomatic pouch shipments sent from the UNHQ was 130,734 pounds. 6. The UN does not guarantee a minimum or maximum shipment volume. The UN also does not guarantee any monetary value or order any minimum amount of the Services from the resulting contract(s). 7. The UN reserves the right to split the contract between any Proposers. 8. The UN shall track the service performance evaluation using Key Performance Indicators to ensure that the Services provided conform to the services levels promised/guaranteed.